Standard
99.95%
Starter and Growth paid plans
- 10% monthly service credit
- Measured monthly in UTC.
- Incident evidence comes from the public status page and send-pipeline SLO.
Reliability
Published SLA and service credits.
PulsePigeon measures availability from accepted API requests through the send pipeline. Credits apply to paid plans after validation of a qualifying monthly availability miss.
Enterprise
99.99%
Scale and contracted enterprise plans
- 20% monthly service credit
- Measured monthly in UTC.
- Incident evidence comes from the public status page and send-pipeline SLO.
Exclusions
What is not covered
ExcludedCustomer DNS, domain-authentication, or sender-reputation misconfiguration
ExcludedCustomer application errors, invalid recipient lists, or purchased-list abuse
ExcludedProvider outages outside the configured failover policy
ExcludedScheduled maintenance announced at least 48 hours in advance
ExcludedForce majeure and internet backbone failures