How to ask
To delete your PulsePigeon account, email [email protected] from the email address on the account.
We use the sending address to confirm the request comes from you. If we cannot confirm it, we will ask you for a little more information before we do anything.
What we do
Once we have confirmed the request, we stop all sending from your workspace and then delete your workspace and its content from our live systems.
We write to you when the deletion is finished.
If you want a copy of your data first, say so in your email and export it before we delete it.
What we keep
Invoices, payment records and tax records are kept for 7 years, or longer where local law requires.
Backups that contain your content are overwritten as they roll off on their normal rotation. We do not restore deleted content from a backup except to recover from a failure.
If a contact was erased before your account is deleted, we keep only one-way fingerprints of that email address, never the address itself, so the erasure and any opt-out keep working.
Audit and security records, which log actions on your account, are kept for 2 years.
Legal holds
If a legal hold applies to your account, we pause the deletion until the hold is released, and we tell you that we have done so.
Who can ask
The account owner can ask us to delete the whole workspace. If you are a member of someone else's workspace, ask the owner, or email us from your own address and we will tell you what we can remove for you.