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Frequently asked questions
Short answers for sending, billing, compliance, and account access.
What does PulsePigeon send?
Transactional and lifecycle email through the configured provider path.
How are plans enforced?
Usage, spend caps, provider controls, and compliance gates are evaluated server-side.
Can I bring my own provider?
Growth and Scale plans expose provider configuration only after the required trust and billing checks pass.
How long are logs retained?
Retention follows the active plan and tenant policy. Export access remains available during plan changes.
How do I get help?
Use the support desk for product questions, deliverability incidents, and account access issues.