Explore features
Find out what happened to a message.
Search email activity by message, recipient, project, status or date. Open a message's events to understand its progress and investigate a delivery problem.
Who it helps
Support teams checking a customer notification. Product teams investigating a receipt or account message that did not reach its expected final state.
Business value
Give the team a shared place to investigate email. Narrow the search to the relevant message and use its actual events rather than assuming an accepted request was delivered.
How it works
- Filter activity by the details you know about the message.
- Open the matching message and review its events.
- Review Delivery metrics or Dead letters when further investigation is needed.
Choosing the right message path
Follow individual app messages in Email activity. Use campaign results for the audience-level view of a broadcast.
Plans and availability
Available history follows your workspace's retention policy. Accepted, queued and delivered are different states; none confirms that a person has read the message. Compare plan limits.
Next steps
Open Email activity · Review Delivery metrics · Review Dead letters · Read the API reference.