PulsePigeonemail infrastructure

Under GDPR, marketing email to individuals in the EU/UK generally needs an affirmative opt-in (not a pre-checked box, and not mere absence of objection) as the legal basis, along with clear information about what someone is agreeing to and an easy way to withdraw it later.

Transactional and service-related email typically relies on a different legal basis (contract performance or legitimate interest) rather than marketing consent, which is why the transactional/marketing lane distinction also has compliance, not just deliverability, weight.

GDPR consent requirements interact with but don't replace CAN-SPAM-style opt-out obligations; a sender reaching both US and EU/UK recipients generally needs to satisfy both frameworks, not pick whichever is more lenient for a given recipient.

Where this applies

Related documentation

Related terms

Consent evidence

A retained, timestamped record of how and when a recipient agreed to receive marketing email, kept for compliance review.

CAN-SPAM Act

The US federal law setting baseline requirements for commercial email: accurate headers, a working unsubscribe, and a physical postal address.

Double opt-in

Requiring a recipient to confirm their email address via a follow-up link before they're added to a sending list.